Last Updated: 25 July 2026

Thank you for shopping with The Plant Pot. We take great care in delivering high-quality pots and accessories. Since our products are fragile and specially packed to avoid damage during transit, we follow a transparent and customer-friendly return and replacement process.

1. Damaged or Broken Products

In the unfortunate event that your product arrives damaged or broken during transit, we understand your concern and are here to help.

To facilitate a replacement, we require you to provide an unboxing video within 48 hours of receiving the shipment. The video should clearly depict the condition of the product upon arrival.

Please share the unboxing video with us via:

2. Replacements

Upon verification of the provided unboxing video and confirmation of damage during transit, we will proceed with a replacement of the damaged or broken product.

Note: Replacements are subject to the condition that the unboxing video is provided within the specified 48-hour timeframe.

3. No Return Policy

We do not entertain returns for reasons other than damage or breakage during transit. Once a product is delivered and accepted by the customer, it is considered a final sale.

However, we remain committed to providing replacements for damaged or broken items, as per the conditions outlined above.

4. Contact Us

If you have any further questions or require assistance regarding our return policy, please don’t hesitate to reach out to us:

📧 Email: info@theplantpot.co
📞 WhatsApp: +91 9826027954

Our customer support team will be happy to assist you.